Questions people ask us

The things people ask before they sign up, and a few they ask after. Most people come here with one specific question in mind; the list below takes you straight to it.

A small-business owner in a cream cardigan, finger to chin, looking up at a floating violet question mark.

It’s $427 a month — $127 for your software account, $300 for your team.

See what’s included

Not finding yours? Ask us your question at the foot of the page, or book a Curiosity Call and ask it out loud.

Is this for you?

Who is this actually for?

You’ve got things you want built, and you’d rather they were getting built than sitting on a list while you work out who to hire. You don’t need a HighLevel account to start; most people sign up here and start fresh. Already have one with another agency? You can bring it with you.

Some of our clients could build all of it themselves and add the team because their evenings are worth more than a build. Some are still learning and want to keep learning while somebody else carries the build. Both work.

It’s a poor fit if you need everything done yesterday — we work one thing at a time, in order — or if what you actually want is someone to decide what your business should do. The longer version of who this is and isn’t for

Is this just HighLevel with a markup?

HighLevel is the engine. What you’re buying is your own account on it, set up rather than handed over blank, with a person to ask when something doesn’t behave. If you add the team, it’s also the people who build in it for you. And either way it comes with TechLab — a community, tutorials, and a live call every week, free and included with your account. TechLab runs inside BLUEprint Business Lab, and your access to it costs nothing on top. What’s actually in your account

I already have a HighLevel account somewhere else — can I move it?

Usually, yes — and most of it comes with you.

Your current agency has to start it. They send the transfer request, and the move goes through as soon as we approve it, with no waiting period. We’ll tell you exactly what to ask them for.

Your contacts and their whole history come across, along with your calendars, funnels and websites, memberships, and workflows. Anything you’d logged into — Google, Facebook, Instagram, Stripe — you’ll reconnect on our side. Phone numbers come across when both agencies use HighLevel’s phone service, which we do; if yours doesn’t, the number moves separately.

Bring it up on a call before you buy anything, and we’ll tell you whether yours is a straightforward transfer or better off as a fresh start.

Book a call · How the move works, step by step

I want someone to tell me what my business should build. Is that you?

No. We build it. What to build is yours to decide, and it’s worth deciding well — that conversation happens at BLUEprint Business Lab, a paid upgrade when you want that deeper business support.

Come to us with what you want. We know the software, so we’ll map out the best way to build it for how your business runs, and then build it.

A small-business owner working at a laptop, wearing a tall stack of hats labelled Marketing, Sales, Bookkeeping, Customer service and Project management, with a violet witch hat balanced on top.

How the work actually happens

What does “one thing at a time” actually mean?

Add as many requests to your queue as you like. We work through them one at a time, in order. “One thing in progress” means one of your requests is being actively worked on right now, and the rest are waiting their turn.

Send five things on a Tuesday and we start at the top. A small one may clear in a day or two when it’s the one in progress; bigger ones get a timeframe before we start. Nothing gets refused for being too big or too small, and you can change the order any time something else gets more important. If something’s waiting on you, it doesn’t hold up your queue — we move to the next thing and come back to it. How the work runs, start to finish

What can I put in the queue?

Websites, funnels, automations, content, design — anything we can build, fix, or change inside your account.

Design work counts: logos, flyers, social graphics. So does recurring work — content marketing every month, like social media, blogging, and email newsletters, if you’d rather it just kept happening without you. It’s your call how the queue gets used; there’s no set list we hand you. Most people start with the website, but the website is where the subscription starts, not the point of it. It’s the next thing, and the thing after that, that the queue is really for. How the work runs · See what people ask for

Can I have two things moving at once?

Yes. Each extra lane is $300 a month, so two things moving at once is $727 a month total, including your software and your first lane. Two of your requests are actively worked on at once. Add a lane for a busy stretch and drop it again when it’s done. See the pricing

How long does a website take?

One to two months for a standard site; three to four with a store or a membership. We tell you which before we start, and anything bigger than a quick fix gets a timeframe before we begin.

Because the price is monthly, the length of the build is what decides the total — a two-month build is two payments of $427. We don’t quote and we don’t promise a date, so if you need a fixed price and a guaranteed date, we’re not the right people for you.

Usually the website goes first. Already happy with your site? Then we start somewhere else entirely.

Who do I actually talk to, and can I see what’s happening?

Your client manager, and the same people behind them every time — they already know your account. You add new requests to your queue yourself, right in your account, whenever something comes up. Your client manager follows up with any questions.

And you can see what’s lined up there, and change the order whenever you need to.

One thing worth knowing up front — you drive your own queue. We fill it with you on the first call, and after that you can easily add new things to it as often as you need to. How the work runs

The FableForge queue-keeper sitting cross-legged beside a neat stack of pink and cyan request cards, pinning the top one to a small glowing board.

Money

Why are there two payments instead of one?

Step 1 sets up the $127 software subscription. Step 2 adds the $300 team, one click, without re-entering your card. Two payments on your statement, one total.

It’s split on purpose, and it’s the part that protects you: you can pause the team without touching your software. That works one way only. The team can stop any month you like and your account carries on exactly as it is — but canceling the software ends both, because your team works inside your account. See the pricing

“$427 a month sounds too low. What’s the catch?”

Two reasons, and they’re both boring.

The first is that you’re not buying a team sitting around waiting for you — you’re buying a queue. One thing at a time, in order. We’re never paying people to be idle, so we don’t have to charge you for it.

The second is AI. We lean on it hard on our side of the wall: someone who’s genuinely expert at this drives it, and a person reviews and finishes every single request before it reaches your account. The AI does the repetitive parts fast so the hours go into the thinking and the finishing.

It’s cheap because of how the work is organized, not because you’re getting less of it. What’s in your account

Are there any hidden fees?

No quote, no scoping exercise, no invoice at the end, no surprise line item. $427 is the figure, and you know it before you start.

The one thing that varies is sending. Your $127 includes $10 a month of credit toward texts, emails, and calls. It renews every month, and unused credit doesn’t roll over.

For most small businesses that’s more than they’ll ever use:

What you are sending$10 covers about
Emails10,000 a month
Text messages800 a month
Calls475 minutes

Above that, you’re billed on what you actually send, and you can see it in your account as it happens. Buying a domain through your account ($15) is the one thing you’re likely to meet in month one; most small businesses never touch the $10 otherwise.

Can I just get a quote for my project?

No. Nobody knows what a build really takes until they’re in it building it, so a number produced before that is a guess with a signature on it — and you’d be the one holding it.

So the price is the price: $427 a month. Subscribe for the month or two it takes, then cancel or keep going. If what you need is a fixed price and a guaranteed date, we’re not the right people. How the work runs

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Stopping, pausing, changing your mind

Can I cancel any time?

Yes. No contract, no minimum term, no phone call, no reason required.

You’re not cut off the day you cancel. You keep the rest of the month you’ve paid for, and we spend it finishing whatever’s already in your queue — which is why there’s no part-month refund. There’s no part month; you get the whole of it.

After that you drop to the software on its own. Your account, your history, and everything we built stay exactly where they are. What you keep · Cancellation terms

What happens when my queue runs out?

It pauses itself. When your queue runs empty, your client manager checks in to see if there’s anything else you need. If there isn’t, we pause the $300 — you don’t have to remember to cancel.

Your software account carries on as normal, and you can start the team again any month you want.

What if I have a quiet month, or a busy one?

We meet you where you are. Busy stretch? Add a second lane and drop it again when it’s done. Quiet month? Drop back to just the software and pick the team up later.

Nothing is lost either way. Your account, your history, and your work stay exactly where they are. What the software does on its own

What if I only need something occasionally?

Add the team for the month you need it. When your queue empties, your client manager checks in, and if there’s nothing else we pause the $300 — the same auto-pause as above, so you’re not watching the calendar.

For something small, a support ticket or the weekly TechLab call will often sort it out faster than putting it in the queue at all.

The FableForge automation mage resting one hand on a lever she has eased down, her staff's cogs drifting slowly, a small calendar card beside her with the rest of the month still lit.

Your account and the software

The full picture of what’s in your account is on The Software. These three are the ones we get asked most.

Will it connect to my calendar, payments, and Zoom?

Yes — Google Calendar, Outlook, Stripe, PayPal, Zoom, and Google Meet all connect. What else is in there

Can I add my VA or my team?

Yes, with custom permissions so each person only sees what they should. There’s no per-user charge — adding your VA, your assistant, or your whole team doesn’t change your bill.

What support is included?

Everyone who adds the team starts with a kick-off call. It’s included, and there’s no form to fill in beforehand. On the call you meet your client manager, learn how your queue works, and sort your first items together. Account set-up goes in your queue and we do it for you. You don’t have to arrive knowing what to ask for.

After that: support tickets on your account, TechLab — a community, tutorials, and a live call every week, free and included — and our Tech Tutorials.

The FableForge builder raising a large glowing browser-window frame into place like a wall panel, a small calendar widget already hung on it.

Want to send people our way? There’s an affiliate program, and everything about it — terms, commission, and sign-up — is on the affiliate page.

Still got a question?

Ask it here and we’ll answer it. We reply within one to two business days.

Rather ask out loud? Book a Curiosity Call — half an hour with one of us, and if it isn’t a fit we say so on the call.

The FableForge client manager seated at a small round table, her tablet propped up with one glowing envelope rising from it, one hand held out in welcome.