Christina explaining CRM pipeline library and strategic framework for choosing which pipelines businesses actually need

Your CRM Pipeline Library: When to Create New Pipelines vs. When to Use Tags

November 18, 202529 min read

You just set up your Lifecycle Pipeline. You're feeling good — everyone's categorized, you can see where people are, and for the first time ever, you're not losing potential clients in your mental inbox.

Then the questions start creeping in:

"Should I create a pipeline for my newsletter subscribers? What about discovery calls? Do I need separate pipelines for each of my three offers? Should I track speaking opportunities? What about people who download my lead magnet?"

So you do what any dedicated entrepreneur does: you start building. Pipeline for this, pipeline for that, pipeline for the other thing.

Two weeks later, you have 12 pipelines, you're spending more time moving people between stages than actually working with clients, and you've stopped using your CRM altogether because it's become more complicated than the chaos you were trying to escape.

Here's what nobody tells you: More pipelines don't automatically equal more organization. Sometimes they just equal more overwhelm.

Today, I'm going to show you which pipelines your business actually needs (spoiler: probably fewer than you think), when to create a new pipeline versus when to just use a tag, and how to build a CRM system that serves you instead of burdening you.

Why "A Pipeline for Everything" Is Terrible Advice

Let me challenge some advice you've probably absorbed from the business world:

  • "You need detailed tracking for every aspect of your business." — No, you don't. You need tracking for the processes that actually matter to your revenue and client experience. The rest is just noise.

  • "Successful businesses have complex CRM systems with dozens of pipelines." — Successful enterprise sales teams might have that. Your solo coaching business or small agency? You probably need 3-5 pipelines total. Strategic simplicity beats complicated chaos every single time.

  • "Set up your entire CRM infrastructure before you start using it." — This is backwards. Build what you need now, use it until you master it, then add more only when you actually need it. Pre-building complexity guarantees you'll abandon the system.

  • "If a business guru shows you their 15-pipeline system, you should build the same thing." — Their business model isn't your business model. Their team size isn't your team size. Their operational complexity isn't yours. Copy their principles, not their exact system.

Here's the truth: Simple systems you actually use beat complex systems you ignore.

Your CRM should make your life easier, not give you another full-time job managing it. The goal is clarity and consistency — not impressive complexity.

Understanding Pipeline Types: Lifecycle vs. Sales

Before we dive into the complete pipeline library, let's make sure you understand the two fundamental types of pipelines and when to use each.

Lifecycle Pipeline (The Master Tracker)

You may have this already if you read our previous post. This is your non-linear, big-picture tracker that answers: "What's this person's overall relationship status with my business?"

Key characteristics:

  • Uses nouns (what they ARE): Audience, Buyer, Sales Lead, Active Client, Graduate, Supporter, Advocate, Churned

  • Non-linear — people can jump around based on evolving relationships

  • Everyone gets categorized here regardless of what else they're doing

  • One per business (you don't need multiple Lifecycle Pipelines)

Think of it like: What city someone lives in. It's the big-picture context.

Sales Pipelines (Process Trackers)

These are linear, process-specific trackers for particular offers or activities. They answer: "Where is this person in THIS specific journey?"

Key characteristics:

  • Uses verbs (what they DID): Booked, Completed, Purchased, Graduated, Qualified, Disqualified

  • Linear — people move forward through stages or exit the process

  • Process-specific — one pipeline per distinct offer/activity

  • Multiple per business (one for each offer or major activity you want to track)

Think of it like: The specific route to the grocery store. It's one particular journey.

How They Work Together

Here's a real example:

Sarah's journey through your system:

  • Lifecycle Pipeline: Audience → Sales Lead → Active Client → Graduate → Advocate

  • Sales Pipeline (Free eBook): Opted In → In Nurture Sequence

  • Sales Pipeline (1:1 Coaching): Call Booked → Call Completed → Proposal Sent → Purchased

What happened: Sarah opted-in for a free eBook you offer and that put her in your Lifecycle as "Audience" and in your Free eBook Sales Pipeline as “Opted In”. A day later when the nurture sequence started, she moved to “in Nurture Sequence” in your eBook Sales Pipeline.

When she booked a discovery call for 1:1 Coaching, she moved to "Sales Lead" in Lifecycle AND entered your 1:1 Coaching sales pipeline.

When she purchased, she moved to "Active Client" in Lifecycle and moved through "Purchased" in the sales pipeline. When her program ended, she became "Graduate" in Lifecycle. When she started referring people, she became "Advocate."

Both pipelines tracked her simultaneously — Lifecycle showed her overall status, Sales Pipeline showed her movement through that specific buying process.

This is why you need both types. They serve different strategic purposes.

The 3-Pipeline Starter System

Before we get to the complete library, let's talk about where to start.

Almost every business needs these three pipelines first — and honestly, many businesses can run beautifully with just these three for quite a while:

Pipeline 1: Lifecycle Management

If you followed our previous tutorial, you built this one already. It's your foundation. Everyone in your business gets categorized here.

The 8 stages:

  • 🤖 Audience

  • 🤖 Buyer

  • 🤖✍️ Sales Lead

  • ✍️ Active Client

  • ✍️ Graduate

  • ✍️ Supporter

  • ✍️ Advocate

  • ✍️ Churned

Why you need it: This prevents anyone from falling through the cracks. Even if they don't fit a specific sales pipeline, they still exist in your Lifecycle.

Pipeline 2: Your Main Sales Pipeline (Build This Next)

This tracks people moving through the buying process for your primary offer — the thing you're actively focused on selling more of right now.

You need this if:

  • You have a multi-step sales process (discovery call → proposal → purchase)

  • You need to track where people are in considering your offer

  • Multiple people are going through this process simultaneously

  • You want to see conversion rates at each stage

You DON'T need this if:

  • People just click "buy now" and purchase immediately (that can be covered with just a Lifecycle movement from Audience to Buyer)

  • You're not actively selling this offer yet

  • This is a one-time thing, not an ongoing process

Typical stages for high-touch services like 1:1 Coaching, VIP Days, Consulting, etc:

  • Expressed Interest

  • Proposal/Contract Sent (optional)

  • Purchased

  • Onboarding Started

  • In Delivery

  • Offboarding

  • Service Completed

  • Review Requested

  • Review Received

  • Pipeline Completed

  • Churned

Example: If your main offer is a 12-week group coaching program that requires a discovery call before enrollment, you need this pipeline. If your main offer is a $47 course people just buy on your website, you probably don't — just use Lifecycle Pipeline + tags.

Pipeline 3: Newsletter/Audience Nurture (Build This Third)

This tracks people's journey through your primary audience-building mechanism.

You need this if:

  • You have an active email newsletter or email list

  • You have welcome sequences or nurture campaigns

  • You want to track engagement and unsubscribes

  • Your list is a primary lead generation source

You DON'T need this if:

  • You don't have a newsletter yet

  • Email isn't a primary strategy for your business

Typical stages:

  • Opted In

  • In Welcome Sequence

  • Completed Welcome Sequence

  • Unsubscribed

Why this matters: Your newsletter is often your largest audience segment. Having visibility into who's active, who completed your welcome sequence, and who unsubscribed helps you understand list health and engagement.

Start Here, Add Strategically

These three pipelines give you:

  • ✅ Master relationship tracker (Lifecycle)

  • ✅ Your active sales process tracker (Main Sales Pipeline)

  • ✅ Your audience building tracker (Newsletter)

Most businesses can run effectively with just these three for 6-12 months while you master using a CRM system. Add more complexity only when you actually need it.

Remember: You're building systems to serve your business, not building a business to fill up your systems.

Your Complete Pipeline Library

Alright, now that you understand the foundation, let's explore the complete pipeline library. This doesn't mean you need all of these — it means these are the options available when your business actually needs them.

For each pipeline, I'll tell you what it tracks, typical stages, and most importantly: when you actually need it versus when you don't.

Lifecycle Management Pipeline

What it tracks: Overall relationship status with every person in your business

Typical stages:

  • 🤖 Audience

  • 🤖 Buyer

  • 🤖✍️ Sales Lead

  • ✍️ Active Client

  • ✍️ Graduate

  • ✍️ Supporter

  • ✍️ Advocate

  • ✍️ Churned

You need this: Always. This is your foundation. Build this first.

You DON'T need this: Never. Everyone needs this one.

Newsletter Subscriber Pipeline

What it tracks: People's journey through your email list and welcome sequence

Typical stages:

  • Subscribed

  • In Welcome Sequence

  • Completed Welcome Sequence

  • Unsubscribed

You need this if:

  • You have an active newsletter/email list

  • You have automated welcome sequences

  • Email is a primary lead generation strategy

  • You want to track list health and engagement

You DON'T need this if:

  • You don't have a newsletter yet

  • You're not doing any email marketing

Free Lead Magnet Pipeline

What it tracks: People who downloaded a specific free resource and their nurture journey

Typical stages:

  • Opted In/Joined Waitlist

  • In Nurture Sequence

  • Completed Nurture Sequence

  • Unsubscribed

You need this if:

  • You have a lead magnet with its own dedicated nurture sequence

  • You want to track conversion from lead magnet to paid offer

  • Multiple lead magnets each need separate tracking

You DON'T need this if:

  • Your lead magnet just adds people to your general newsletter (use Newsletter Pipeline instead)

  • You don't have a lead magnet yet

  • You're not tracking conversion from free to paid

Strategic note: If you have multiple lead magnets, you might create separate pipelines for each, OR you might use one Lead Magnet pipeline with tags indicating which magnet they downloaded. Choose based on whether you need distinct nurture sequences for each.

Curiosity/Discovery Call Pipeline

What it tracks: People moving through your qualification/discovery call process

Typical stages:

  • Call Booked

  • Call Completed

  • Cancelled

  • Disqualified

  • Qualified → Handed Off (to another pipeline if they purchase)

You need this if:

  • Discovery calls are a regular part of your sales process

  • You want to track show rates and conversion rates

  • Multiple people are in this process simultaneously

  • You need to follow up with people who didn't show or rescheduled

You DON'T need this if:

  • You're not doing discovery calls yet

  • You only do 1-2 calls per month (just track in calendar + Lifecycle)

  • Calls aren't part of your sales process

Pro tip: This pipeline often feeds into your main sales pipeline. Someone completes the discovery call, gets qualified, then moves into your "High-Touch Service Pipeline" for the actual sale.

Low-Commitment Paid Offers Pipeline

What it tracks: People purchasing and completing self-paced courses, workshops, templates, or other low-support products

Typical stages:

  • Joined Waitlist (optional, if you have launches)

  • Purchased

  • In Nurture Sequence

  • Completed Nurture Sequence

  • Completed Offer (optional, if trackable like course completion)

  • Review Requested

  • Review Received

  • Pipeline Completed

  • Churned (refunded)

You need this if:

  • You sell courses, workshops, templates, or other digital products regularly

  • You want to track completion rates

  • You have post-purchase nurture sequences

  • You want to systematically request reviews/testimonials

You DON'T need this if:

  • These are rare one-off sales (just use Lifecycle "Buyer" + tags)

  • You're not tracking engagement or completion

  • You don't have post-purchase sequences

Strategic note: For very simple "buy and download" products, just using Lifecycle Pipeline (moving them to "Buyer") plus tags might be enough. Create this pipeline when you need to track multi-step journeys even for low-touch offers.

High-Touch Service Pipeline

What it tracks: People purchasing and moving through 1:1 coaching, consulting, VIP days, or other high-touch services

Typical stages:

  • Expressed Interest (or Call Completed from Discovery Pipeline)

  • Proposal/Contract Sent (optional)

  • Purchased

  • Onboarding Started

  • In Delivery

  • Offboarding

  • Service Completed

  • Review Requested

  • Review Received

  • Pipeline Completed

  • Churned (cancelled/refunded)

You need this if:

  • You offer high-touch, personalized services

  • You have a multi-step client journey from purchase through completion

  • You need to track where each client is in your delivery process

  • You want to systematically offboard and request testimonials

You DON'T need this if:

  • You're not offering high-touch services yet

  • You only have 1-2 clients at a time (can track manually)

  • Your service is very simple without multiple stages

Pro tip: This pipeline often starts after someone completes your Discovery Call pipeline. They move through discovery, get qualified, then enter this pipeline when they purchase.

Group Coaching/Membership Pipeline

What it tracks: People joining and moving through group programs or membership communities

Typical stages:

  • Joined Waitlist (optional, for launches)

  • Trial Active (optional, if you offer trials)

  • Trial Completed → Did Not Purchase (optional, if you offer trials)

  • Paid

  • In Program

  • Offboarding (for fixed-length programs)

  • Program Completed (for fixed-length cohorts)

  • Review Requested

  • Review Received

  • Pipeline Completed

  • Churned (cancelled)

You need this if:

  • You run group coaching programs or cohorts

  • You have a membership with onboarding/offboarding

  • You want to track who's active vs. churned

  • You need to manage waitlists for launches

You DON'T need this if:

  • You don't have a group program or membership yet

  • Your group is very small (under 10 people) and informal

  • You don't have distinct stages in the member journey

Strategic note: For evergreen memberships where people join anytime, you might simplify this to just: Waitlist → Paid → Active → Churned. For cohort-based programs with clear start/end dates, include the completion stages.

Speaking/Podcast Request Pipeline (You as Guest)

What it tracks: Opportunities for you to appear as a guest on podcasts, speak at events, etc.

Typical stages:

  • Request Received

  • Response Sent

  • Qualified (good fit)

  • Disqualified (not a fit)

  • Details Confirmed

  • Event/Recording Scheduled

  • Event/Recording Completed

  • Assets Received

  • Promoted/Shared

  • Pipeline Completed

You need this if:

  • You're actively pursuing or receiving speaking/podcast opportunities

  • You want to track your appearances and their ROI

  • You need to manage multiple opportunities simultaneously

  • You want to systematically follow up and promote appearances

You DON'T need this if:

  • You're not doing speaking or podcast appearances yet

  • You only do 1-2 per year (track with calendar + tags)

  • This isn't a strategic part of your marketing

Guest Application Pipeline (Them on Your Show)

What it tracks: People applying to be guests on YOUR podcast, show, or event

Typical stages:

  • Application Submitted

  • Application Reviewed

  • Qualified

  • Disqualified

  • Details Confirmed

  • Recording Scheduled

  • Recording Completed

  • Episode/Asset Produced

  • Episode/Asset Shared

  • Pipeline Completed

You need this if:

  • You have a podcast, YouTube channel, or event that features guests

  • You receive regular guest applications

  • You want to track from application through publication

  • You need to manage guest communication systematically

You DON'T need this if:

  • You don't have a show or event with guests

  • You only have occasional guests (track manually)

  • You're not systematically managing this process

Partnership/Collaboration Requests Pipeline

What it tracks: Partnership opportunities, joint venture proposals, collaboration inquiries

Typical stages:

  • Request Received

  • Reviewed

  • Qualified (pursuing)

  • Disqualified (not a fit)

  • Details Confirmed

  • Collaboration Live

  • Pipeline Completed

You need this if:

  • You receive regular partnership inquiries

  • You're actively pursuing collaborations

  • You want to track partnership ROI

  • Multiple potential partnerships are in play simultaneously

You DON'T need this if:

  • Partnerships are rare (1-2 per year)

  • You don't receive many inquiries

  • This isn't a strategic growth channel for you

Strategic note: This is often a "nice to have" pipeline, not a "must have." Only create it if partnerships are a significant part of your business development strategy.

Affiliate/Referral Partner Onboarding Pipeline

What it tracks: People applying to become affiliates or referral partners for your products/services

Typical stages:

  • Applied

  • Approved

  • Agreement Sent

  • Onboarded

  • Active

  • Churned

You need this if:

  • You have a formal affiliate program

  • You want to track affiliate recruitment and activity

  • You need to manage agreements and payouts

  • You have multiple affiliates to manage

You DON'T need this if:

  • You don't have an affiliate program

  • You only have a handful of informal referral partners (use tags)

  • You're not systematically recruiting affiliates

Speaking/PR Outbound Pitching Pipeline

What it tracks: YOUR outbound pitches for speaking opportunities, media appearances, PR, etc.

Typical stages:

  • Pitch Sent

  • Followed Up

  • Accepted

  • Declined

  • Scheduled

  • Completed

  • Assets Received

  • Pipeline Completed

You need this if:

  • You're actively pitching yourself for opportunities

  • You want to track your pitch success rate

  • You have multiple pitches out simultaneously

  • You need to manage follow-ups systematically

You DON'T need this if:

  • You're not doing outbound pitching

  • Opportunities come to you (use the inbound Speaking pipeline instead)

  • You're not treating this as a strategic activity

General Contact Form Submission Pipeline

What it tracks: Generic inquiries through your website contact form

Typical stages:

  • Form Submitted

  • Response Sent

  • Qualified → Handed Off (to appropriate sales pipeline)

  • Closed Out (answered and done)

  • Disqualified (spam, not a fit)

You need this if:

  • You receive regular contact form submissions

  • You want to track response time and follow-up

  • Different inquiries need routing to different pipelines

  • You need accountability for responding to inquiries

You DON'T need this if:

  • You rarely receive contact form submissions

  • All inquiries are the same type (just use your main sales pipeline)

  • You get so few that tracking in email works fine

Strategic note: This is often an "intermediary" pipeline — people enter here, you qualify them, then move them to the appropriate pipeline (Discovery Call, Main Sales, Partnership, etc.).

When to Create New Pipeline vs. Use Tags

This is the million-dollar question. You now have this library of pipeline options — but how do you decide if something deserves its own pipeline or if it should just be a tag?

Here's your decision framework:

Create a New Pipeline When:

1. It's a linear process with 3+ distinct stages

If people move through multiple steps in a predictable order, that's pipeline material.

Example: Discovery call process (Booked → Completed → Proposal Sent → Purchased) = Pipeline

2. You need to track where multiple people are simultaneously

If 5+ people could be at different stages of the same process at once, you need a pipeline to see the full picture.

Example: You have 10 people in various stages of your sales process = Pipeline

3. It has clear entry and exit points

Pipelines work best when there's a clear beginning (they entered the process) and clear endings (they completed it, purchased, or exited).

Example: Course enrollment (Waitlist → Purchased → Completed → Review Received) = Pipeline

4. You need conversion metrics between stages

If you want to know "How many people who book calls actually purchase?" you need a pipeline to track movement between stages.

Example: You want to improve your discovery call conversion rate = Pipeline

5. It's an active, ongoing process in your business

If this happens regularly and is strategically important, it deserves tracking infrastructure.

Example: You do 3-5 discovery calls per week = Pipeline

Use Tags When:

1. It's a one-time event or characteristic

If it's not a multi-step process, it's probably tag territory.

Example: "Met at Conference 2024" = Tag (not a pipeline)

2. It's context that doesn't change position

If it's information ABOUT someone rather than a stage they're IN, use a tag.

Example: "Referred by Sarah" = Tag Example: "Attended 2025 CRM Webinar" = Tag

3. It's infrequent or sporadic

If it only happens occasionally, building pipeline infrastructure is overkill.

Example: You get 1 speaking inquiry per month = Tag it as "Speaking Inquiry" (not a pipeline)

4. It applies across multiple pipelines

If the same information is relevant regardless of which pipeline they're in, it's a tag.

Example: "VIP Client" applies whether they're in sales, delivery, or graduate status = Tag

5. It's behavioral or historical information

Past behavior or historical notes don't fit the "moving through stages" model.

Example: "No-Show for Appointment" = Tag Example: "Refunded" = Tag Example: "Asked Great Questions" = Tag

You can use Contact Notes to add more context such as which appointment they missed and what their reasoning was if they gave one, which product they got a refund for and when, and what questions they asked. This allows you to keep your tags broad while also using them as flags to prompt you to look at the notes.

Let's walk through some scenarios:

Scenario 1: Lead Magnet Downloads

Question: Should I create a pipeline for my free eBook lead magnet, or use tags?

Answer: Depends on your nurture strategy.

Pipeline approach (if): If this ebook has its own dedicated nurture sequence with multiple emails over time, and you want to track progression.

Tag approach (if): If this ebook just sends 1 immediate “here it is” email you can just use a tag for “downloaded XYZ eBook”

Scenario 2: Free Community Members

Question: Do I need a pipeline for community members?

Answer: Not always.

Just use Lifecycle Pipeline: Most free community members sit in "Audience" stage of your Lifecycle Pipeline. Add tags for engagement level if needed ("Active Member," "Lurker," etc.)

Create pipeline only if: Your community has upsells you want to track — i.e.: they move to “Paid” because they buy courses you’re selling to the free community members.

Scenario 3: Workshop Attendees

Question: Pipeline or tag for people who attended my workshop?

Answer: Depends on follow-up.

Pipeline approach (if): Workshop has a post-event nurture sequence trying to convert attendees to paid offers, with multiple touchpoints. You want to track who converts.

Tag approach (if): Workshop was a one-time event, and you just want to remember who attended. Tag them "Workshop Oct 2024" and move them to "Audience" in Lifecycle if they're new.

Scenario 4: Different Service Tiers

Question: Should I have separate pipelines for my $2K offer vs. my $10K offer?

Answer: Yes, if they're independent buying processes.

Separate pipelines approach (if): Clients can purchase either offer independently — they don't have to buy the $2K before buying the $10K, and buying the $2K doesn't automatically lead to the $10K. These are two distinct sales processes.

Example: You offer a $2K VIP Day OR a $10K 3-month intensive. Clients choose one based on their needs. Each has its own sales journey (discovery call, proposal, delivery stages). Create separate pipelines: "VIP Day Pipeline" and "Intensive Pipeline."

One pipeline approach (only if): The $2K offer is a prerequisite or natural progression to the $10K offer — everyone who does the $10K must first complete the $2K. It's a linear journey.

Example: You offer a $2K strategy sprint that must be completed before clients can purchase your $10K implementation package. This is one journey where they stay “In Delivery” until they complete either the $2k if they decide to not continue or complete the $10k.

The rule: If clients can purchase them independently without one leading to the other, they're separate buying processes and need separate pipelines. If one must happen before the other, it's one linear journey.

The Simplification Test

When you're not sure, ask yourself:

  1. "If I don't track this in a pipeline, what actually breaks?" (If the answer is "nothing," you don't need it)

  2. "Can I use my existing Lifecycle Pipeline + tags instead?" (If yes, do that first)

  3. "Am I building this because I need it, or because it seems like I should?" (Only build what you actually need)

Remember: You can always add more complexity later. But removing complexity you've already built is much harder (and you probably won't do it).

Implementation Strategy: The Phased Approach

Now that you understand the complete library and when to use pipelines vs. tags, let's talk about how to actually implement this in your business without overwhelming yourself.

Phase 1: Foundation — Start with 3

Build these pipelines:

  1. Lifecycle Management Pipeline

  2. Your main sales pipeline (for your primary offer)

  3. Newsletter Subscriber Pipeline (if you have active email list)

Add these tags:

  • Source tags (how you met people: "Facebook Ad," "Referral from Sarah," "LinkedIn," "SEO")

  • Basic behavioral tags ("Hot Lead," "VIP," "Reschedule 2x")

Your goal: Master using these three pipelines for 30 days. Get comfortable moving people between stages, checking your pipelines regularly, and updating them when relationships change.

Don't do yet: Build any other pipelines. Resist the urge. I know you see all these options and want to build them all. Don't.

Phase 2: Strategic Additions — Add Only What You Actually Need

After 30 days of using your foundation system, evaluate what you're struggling to track.

Ask yourself:

  • "What's falling through the cracks that a pipeline would catch?"

  • "What process am I doing regularly that needs better tracking?"

  • "Where do I need conversion metrics that I don't have?"

Add 1-2 pipelines maximum based on actual pain points.

Common additions at this phase:

  • Discovery/Curiosity Call pipeline (if you're doing multiple calls per week)

  • A second sales pipeline (if you have a distinctly different offer with different buying process)

  • Lead Magnet pipeline (if you have dedicated nurture sequence)

Don't add: Pipelines for activities you're not doing yet or do rarely (speaking, partnerships, etc.). Those can wait.

Phase 3: Maturity — Refine and Potentially Add

After at least 3 months of solid CRM usage, you have data. You know what's working and what's not.

Quarterly review questions:

  • Which pipelines am I actually using consistently?

  • Which pipelines have become cluttered or confusing?

  • What new activities have become regular enough to need tracking?

  • Are there pipelines I should remove or simplify?

At this phase, you might:

  • Add specialized pipelines for new business activities (speaking, collaborations, etc.)

  • Simplify pipelines that got too complex

  • Remove pipelines you're not actually maintaining

  • Adjust stages in existing pipelines based on what you've learned

The maturity marker: You know you've reached CRM maturity when you can go a full month using your system consistently without feeling overwhelmed, confused, or like you're forgetting to update things.

The Anti-Overwhelm Rule

At any point, if your CRM feels like a burden rather than a tool, you've added too much complexity. Simplify.

Red flags you've overcomplicated:

  • You're spending more time managing the CRM than actually working with clients

  • You feel anxious when you look at your pipeline dashboard

  • You've stopped updating stages because it feels like too much work

  • You can't remember which pipeline someone belongs in

  • You have pipelines with zero people in them for weeks at a time

The fix: Remove pipelines. Yes, really. Delete ones you're not using. Consolidate ones that have too much overlap. Use tags instead. Your CRM should make life easier, not harder.

Common Mistakes to Avoid

Let's talk about the predictable pitfalls so you can skip them:

Mistake #1: Building Everything at Once

What it looks like: You get excited about the possibilities, spend a weekend building 10+ pipelines, create custom fields for everything, map out complex automations... and then never actually use any of it because you're overwhelmed.

Why it's a problem: Complex systems you don't use are worse than simple systems that aren't perfect. Unused infrastructure just creates guilt.

The fix: Start with 3. Master those. Add more only when you actually need them.

Mistake #2: Creating Pipelines for Future Activities

What it looks like: "I'm going to start a podcast next year, so I should build the Guest Application pipeline now." "I might do speaking one day, so let me set that up."

Why it's a problem: Pre-building infrastructure for activities you're not doing yet means:

  • You won't remember how it works when you actually need it

  • Your needs might be different when you start that activity

  • It clutters your dashboard with unused systems

  • It wastes time you could spend on activities you're doing NOW

The fix: Build pipelines only for active, current processes. When you start the podcast, build the pipeline then. Future-you will be smarter about what you actually need anyway.

Mistake #3: Overcomplicating Stage Names

What it looks like: Creating 15 hyper-specific stages like "Expressed Interest But Mentioned Budget Concerns" or "Completed Call But Needs to Talk to Spouse."

Why it's a problem: You'll forget which overly-specific stage is which, spend mental energy deciding which micro-stage fits, and end up with decision paralysis every time you need to update a record.

The fix: Keep stages simple and clear. Use tags or notes for nuanced context. Stages should be obvious enough that you don't have to think hard about which one applies.

Mistake #4: Never Removing Pipelines That Aren't Serving You

What it looks like: You built a Partnership pipeline six months ago. You've had exactly zero partnerships in that time, but the empty pipeline just sits there on your dashboard mocking you.

Why it's a problem: Unused pipelines create visual clutter, make you feel like you're failing at something, and add complexity without value.

The fix: Quarterly CRM audit. If you haven't added anyone to a pipeline in 90 days, archive or delete it. You can always rebuild it when you need it.

Mistake #5: Copying Someone Else's Exact System

What it looks like: A guru shows you their pipeline setup with 12 pipelines perfectly organized. You copy it exactly. But their business model has a sales team, yours doesn't. They do 50 discovery calls a week, you do 3. They have three different service tiers, you have one.

Why it's a problem: Their business isn't your business. Their operational complexity isn't yours. What works for them might be complete overkill for you.

The fix: Use other people's systems as inspiration, not instruction. Adapt principles to your actual business model, size, and needs.

Mistake #6: Forgetting That Tags Exist

What it looks like: Creating a pipeline for every single piece of information you want to track. "Should I create a pipeline for people who met me at conferences? What about people who mentioned budget concerns?"

Why it's a problem: Not everything needs a pipeline. Most contextual information is better as tags.

The fix: Use the decision framework from earlier. If it's not a multi-stage process, it's probably a tag.

Your Next Steps: Which Pipelines Should YOU Build?

Alright, you've seen the complete library. You understand when to use pipelines vs. tags. You know the phased implementation approach.

Now let's figure out which pipelines YOUR specific business actually needs.

Self-Assessment Questions

1. What's your primary business model right now?

If you're a coach/consultant with discovery calls leading to 1:1 work: → Start with: Lifecycle + Discovery Call + High-Touch Service pipelines

If you sell courses/digital products: → Start with: Lifecycle + Newsletter + Low-Commitment Paid Offers pipelines

If you have a membership or group program: → Start with: Lifecycle + Newsletter + Group Coaching/Membership pipelines

If you're a service provider (design, copywriting, VA, etc.): → Start with: Lifecycle + Main Sales Process + High-Touch Service pipelines

2. What's your active lead generation strategy?

If email/newsletter: → Add: Newsletter Subscriber pipeline

If lead magnets with dedicated sequences: → Add: Free Lead Magnet pipeline

If discovery calls: → Add: Discovery Call pipeline

If you're not actively generating leads yet: → Just Lifecycle pipeline is fine for now

3. What activities are you doing regularly (weekly)?

  • Discovery calls → Need Discovery Call pipeline

  • Speaking/podcasting → Need Speaking/Podcast pipeline (after you have foundation)

  • Content collaborations → Need Partnership pipeline (after you have foundation)

  • Affiliate recruitment → Need Affiliate pipeline (after you have foundation)

4. What's falling through the cracks right now?

  • People who book calls and then ghost → Discovery Call pipeline would help

  • Newsletter subscribers not converting → Newsletter pipeline would help track engagement

  • Not following up with graduates for testimonials → Service pipeline with Review stages would help

  • Losing track of who's where in your multiple offers → Need separate sales pipelines per offer

5. How much complexity can you realistically maintain?

Be honest with yourself. If you struggle with consistent follow-through, start with the absolute minimum (Lifecycle + one sales pipeline). You can always add more.

If you're very systems-oriented and love tracking: You might be able to maintain 5-7 pipelines comfortably.

Most people: 3-5 pipelines is the sweet spot.

Your Action Plan

This week:

  • Build your Lifecycle Pipeline

  • Choose ONE sales pipeline to build based on your primary offer

  • Add Newsletter Pipeline if email is active strategy

  • Create 5-10 essential tags (source + behavioral)

Next month:

  • Use those 3 pipelines consistently

  • Add people as you think of them

  • Update stages as relationships change

  • Review weekly: Who needs follow-up?

Month 2:

  • Evaluate: What's falling through cracks?

  • Add 1-2 pipelines ONLY if you have actual pain point they'd solve

  • Don't add just because you "should" or it seems professional

Quarterly:

  • Review all pipelines: Which are you actually using?

  • Remove or archive ones collecting dust

  • Adjust stages in pipelines based on what you learned

  • Consider adding new pipelines only for new regular activities

Getting Help

If you're using FableForge, you don't have to build all of this from scratch:

Pre-built Business Snapshots: We have complete pipeline systems you can import with one click. They include pipelines, stages, tags, and even basic automations already configured. You just customize them to fit your specific business.

Weekly Office Hours: Current FableForge users can join our weekly office hours to get live help deciding which pipelines you need and setting them up properly.

1:1 Strategy Calls: Not sure which pipelines fit your business model? Book a curiosity call and we'll walk through your specific situation.

And if you're working on your overall business design (not just your tech systems), that's where BLUEprint Business consulting comes in. Your business model informs which pipelines you need — if you're unclear on your business design, your pipeline strategy will be unclear too.

The Transformation This Creates

Before Strategic Pipeline Clarity:

You build everything because you think you should. Your CRM becomes overwhelming. You have 12 pipelines, half of them empty. You stop using the system. You're back to tracking everything in your head and email. Nothing has actually improved.

Or: You have no pipelines beyond the basic one, so you're constantly wondering "Wait, what stage is this person in?" and "How do I track this process?" You're under-utilizing the power of your CRM.

After Strategic Pipeline Clarity:

You have exactly the pipelines you need — no more, no less. You know which processes deserve tracking infrastructure and which deserve just tags. Your CRM gives you clarity at a glance: who's where, who needs follow-up, what's happening in your business.

You're not drowning in complexity, but you're also not winging it with insufficient tracking. You've found the sweet spot: strategic simplicity that actually serves your business.

You can confidently say "I need this pipeline" or "That's just tag territory" because you understand the decision framework. You're building systems that grow with your business instead of overwhelming it.

Most importantly: You're actually using your CRM consistently because it makes your life easier, not harder.

Ready to Build Your Strategic Pipeline System?

The pipelines we walked through today are all available in FableForge. Whether you need just the foundation three or you're ready to implement a more comprehensive system, FableForge gives you the infrastructure without the complexity of duct-taping multiple tools together.

Already using FableForge? Log in and strategically add the pipelines you actually need based on today's framework. Don't build everything — build what serves you.

Not using FableForge yet? This kind of flexible, scalable pipeline system (plus email, scheduling, courses, payments, and more) is why entrepreneurs are ditching their Frankenstein tech setups. Start your FableForge trial — $127/month for everything, cancel anytime.

Want strategic guidance? Book a curiosity call and we'll talk through which pipelines make sense for your specific business model.

Need to optimize your business design first? Your business model informs your pipeline strategy. If you're unclear on what you're building, your tech systems will be unclear too. That's what BLUEprint Business consulting is for — we design the business strategy, then FableForge executes it with systems.

Christina sees systems where others see chaos. With 15+ years of experience turning big, messy ideas into elegant strategies, she’s the brain behind the structure of FableForge. She’s endlessly curious, unapologetically bold, and obsessed with building businesses that scale without selling your soul. If you’ve ever said, “I just want this to work, and I’m exhausted trying” — she’s your person.

Christina Hooper

Christina sees systems where others see chaos. With 15+ years of experience turning big, messy ideas into elegant strategies, she’s the brain behind the structure of FableForge. She’s endlessly curious, unapologetically bold, and obsessed with building businesses that scale without selling your soul. If you’ve ever said, “I just want this to work, and I’m exhausted trying” — she’s your person.

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