Book your kick-off call.
Pick a time that suits you. It’s the first thing we do together.
What happens on the call
It’s where you meet your client manager, learn how your queue works, and put your first items in an order together. Your list can arrive in whatever state it’s in: half in a notes app, half in your head. No list yet? You’ll leave with one. See how we work
Already had your account? Nothing about your login changes.
After the call, add your requests to your queue in HiveList.
From then on, anything that comes up goes straight into your queue. You add it yourself in HiveList, in your account’s sidebar, and set the order you want. Your client manager, the same person you met on the call, looks it over and follows up if they have questions. The thing that would have gone on a sticky note on the side of the monitor goes on the list instead.
Not sure what to ask for first? See what people put in their queue
Help for the things you do in your account yourself.
Some things in your account are yours to do, like following up with your contacts. When you have a question about one of those, here’s where to take it.
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Support. Open a ticket from inside your account. A person answers.
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TechLab. Your membership’s included — the community, the tutorials, and the live call every week. Bring the thing you’re stuck on and ask it out loud.
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Written help. Tech Tutorials
