How to Whitelist Our Emails

Gmail

If emails from us are finding their way to your spam, there’s a few steps you can take…

Report Not Spam

If the email has a banner on it saying “Why is this message in spam? It is similar to messages that were identified as spam in the past.”

• Click the button “Report Not Spam”
• You might have to do this several times on different emails until Gmail gets “trained” not to do it anymore to messages from us.

Filter Messages

If you find an email from us in your Spam, open the email.

1. Click the 3-Dots button on the top right and choose “Filter Messages Like This”
2. Then Check…

• Never Send it to Spam
• Always Mark it as Important
• Also Apply Filter to Matching Conversations
• Categorize as: Choose Category > Primary

• Click the “Create Filter” button to save your settings

Gmail Tabs

If you find emails from us in your “Promotions” or other Gmail Tabs, you can drag/drop those email back into the Primary Inbox tab.

• After you do that, you’ll get an alert like “Conversation moved to Primary. Do this for future messages from…?”
• Click the “Yes” link in that alert box to make sure our emails always land in your Primary Inbox tab

Gmail Mobile App

If you’re using the mobile app, and you find an email from us in your Spam Folder, tap the 3-Dot Menu.

• Select Change Labels
• If you’re NOT using tabs like Promotions… check the box next to “Inbox” to move it out of spam and into your primary inbox.
• If you ARE using tabs like Promotions… select “Primary” to move it to your primary inbox.

iPhone Mail

If emails from us are finding their way to your spam, there’s a few steps you can take…

Report Not Spam

1. Open your mail app and go to the Mailboxes section and scroll down to the folders area
2. Select the Junk or Spam folder and find one of our emails
3. Slide that email to the left to reveal the quick action menu
4. Tap the “More” button and then the “Mark” button
5. Tap the “Mark as Not Junk” button and this will move the email to your inbox and future emails from us won’t be marked as junk in the future.

By default, messages in the junk folder are deleted after 30 days, so be sure to check often to whitelist future emails you want to make sure you see.

Yahoo

If emails from us are finding their way to your spam, there’s a few steps you can take…

Report Not Spam

1. Open the email that went to spam
2. Click on the “Not Spam” button on the top toolbar

Create a Filter

1. Hover over the Gear icon in the top right navigation bar and select “Settings”
2. Choose Filters and click on the Add button on the Filters page
3. Name this filter “Whitelist” or something similar
4. In the “from” field leave the default “contains” selected and put our email next to it in the textbox
5. Choose the destination folder that you’d like to send our messages to - like Inbox
6. Click “Save” and then on the next screen where it confirms your filter is setup the way you want, save again

Outlook

If emails from us are finding their way to your spam, there’s a few steps you can take…

Mobile App Focused Inbox

1. To add our emails to your Focused Inbox on the Outlook Mobile App, open the app and open an email from us
2. Click the dropdown 3-Dot menu and click “Move to Focused Inbox”
3. Select the option for “Move this and all future messages”
4. Tap “Move” and this and all future messages from us will appear in your Focused Inbox

Outlook 2003, Outlook 2016, and Outlook Office 365

1. You’ll want to add us to your list of “Safe Senders” in Outlook by right clicking on our email in your Inbox email list pane.
2. On the menu that pops up, tap Junk
3. Click or tap on “Never Block Sender” in the menu
4. You’ll get a popup that will say something like “The sender of the selected message has been added to your Safe Senders List” and you can click on OK
5. To additionally add us to your address book, you can open the email, right click on the from email address, and click “Add to Contacts”

Outlook.com

Previously also known as “Hotmail”, “Live”, “Windows Live”, and “MSN”…

1. Open an email from us that’s in your Junk folder and click on the “Wait it’s safe” link in the email. (Unfortunately, entering the email contact in the address book or contacts isn’t enough anymore to whitelist the sender.)
2. Manually add to Safe List by clicking the menu and choosing “Options” in the drop-down list… then “Preventing Junk Email” and “Safe and Blocked Senders”
3. Click the link “Safe Senders” on the next page
4. Enter our email address in the text box and click Add to List and now emails from us will no longer be sent to your junk

AOL Web Mail

If emails from us are finding their way to your spam, there’s a few steps you can take…

1. Open an email that’s in your spam, then right-click on it and click on “Not Spam” in the list
2. Add our email address to your address box by opening an email from us, hovering or clicking on our email address to show the pop-up menu
3. Click “Add to Contacts” and put our name in the name field along with any other contact info you want to add and click save
4. Next, enable images since AOL blocks images by default. Open an email from us, click “Don’t block this sender” and now you’ll see our full emails without any extra steps in the future

Comcast

If emails from us are finding their way to your spam, there’s a few steps you can take…

1. Open the email from us that’s in your Spam and click on the “Not Spam” icon in the top toolbar
2. Next, add us to your address book by opening an email from us, click the button that says “Add to Address Book”.
3. Fill in any relevant contact details and click save and you’re all done.

EarthLink

If emails from us are finding their way to your spam, there’s a few steps you can take…

With Earthlink, if you have SpamBlocker turned on, emails from contacts with domains that are NOT in your address book will automatically go to Suspect Email.

1. While you’re in the Suspect Email folder, you can select “Move to Inbox and Add Contact” from the drop-down menu
2. Use the Address Book Editor to verify that our info is correct and click Save
3. Now any mail sent from the same domain (everything to the right of the @ sign in an email address) will be delivered to your inbox instead of your Spam

Norton

If emails from us are finding their way to your spam, there’s a few steps you can take…

Sometimes emails you want can find their way to Norton’s Blocked List, so if that happens to you, start up Norton and click settings and then AntiSpam.

1. On the filter tab, next to the blocked list, click Configure
2. In the blocked list window, select the item you want to remove, and then click Remove, Apply, and Ok
3. Next, go back to Settings, click on the Allowed List, and click Configure
4. In the Allowed List, click Add and add our email address
5. Click Ok, Apply, and Ok again

McAfee

If emails from us are finding their way to your spam, there’s a few steps you can take…

1. McAfee has removed spam protection in the newest versions, but you may still have a version that has it, so if you have those older versions, you can open McAfee and click on “Web and Email Protection” and then click “Anti-Spam”
2. You’ll see many settings in here to change the protection level, filter settings, etc.
3. Click on Friends List and add us to your friends list to allow emails from us to reach your inbox.

Trend Micro

If emails from us are finding their way to your spam, there’s a few steps you can take…

1. Add our email to the list of “Approved Senders” by opening Microsoft Outlook and opening an email from us that’s in your spam folder
2. Click Approve Sender on the toolbar and click Yes when the confirmation messages appears
3. Next, you’ll decrease your spam email filter strength by clicking into the settings, open the spam filter tab, and move the slider bar to select a lower filter strength and click OK to save settings.

Cloudmark

If emails from us are finding their way to your spam, there’s a few steps you can take…

1. Select Cloudmark | Options from the SpamNet toolbar in Outlook
2. Click Advanced, Click Whitelist, and Click Add
3. Enter our email address and click through all the prompts to agree and save.

SaneBox

If emails from us are finding their way to your spam, there’s a few steps you can take…

1. Open your website or gmail where you’re using SaneBox and click on your @SaneLater folder
2. If you find an email from us in your @SaneLater folder, drag it over to the Inbox folder and it’ll hit your Inbox from now on

Barracuda Net

If emails from us are finding their way to your spam, there’s a few steps you can take…

Whitelist Quarantined Senders

1. Open your email client. Open the most recent daily listing of quarantined items and find the email from us that got sent to the quarantine.
2. Click on the word “Whitelist” next to the email title. Now emails from us will avoid the quarantine in the future.

Whitelist Senders and Domains

1. Navigate to your company’s Barracuda firewall homepage and click on the Block/Accept tab.
2. Choose “Sender Domain Block/Accept” and everything to the right of the @ symbol in our email and click “Add”
3. Next you can click on “Email Sender Block/Accept” and enter our email address to whitelist and click “Add”.

SpamAssassin

If emails from us are finding their way to your spam, there’s a few steps you can take…

1. SpamAssassin is usually managed by your server admin, so you’ll have to request that they add us to your user_prefs file that’s in .spamassassin subdirectory on your web/mail server
2. They’ll add whitelist_from [our email address] to the user_prefs file and save it

Top Spam Filters

If emails from us are finding their way to your spam, there’s a few steps you can take…

SPAMfighter

1. Highlight the email from us and click “More” in the SPAMfighter toolboard and select “whitelist”
2. You can choose if you want to whitelist just the specific email or the whole domain (everything to the right of the @ sign)
3. Click Options > Filter Settings > Blacklists & Whitelists > Whitelist Email Address > Import
4. Select your Address Book and click on Check All > Add > Apply
5. If you get a pop-up box offering you to upgrade to SPAMfighter Pro, it’s because you have exceeded the limit of 100 addresses. You can fix this by buying SPAMfighter Pro or by deleting some of the addresses in your Black/White list. If you want to delete addresses, go to more > options > filter settings > blacklists and whitelists

Mail Washer

1. Click on Tools > Blacklist & Friends
2. Click on Add and then in the Friends list on the side, make sure “Plain email address” is selected
3. Type our email address, and click OK to save and confirm

ChoiceMail

1. Open ChoiceMail and click on Senders
2. Choose “Approve another sender” and put in our email address and click OK to save and confirm

Spam Sleuth

1. Select File > Configure and then go to the Friends category
2. Make sure active is checked and type our email address on a line by itself in the entry field
3. Click OK to save and confirm